beyondperfection web store FAQ section

We offer free shipping within USA and Canada, other countries please email us. We ship orders out Monday to Friday. Most orders ship within 24-48 hours. We also notify you via email when your order status has shipped and provide tracking numbers. Express Mail tracking number can be use online at www.usps.com FOR US CUSTOMERS ONLY. We used Express Mail International on all orders, it will take 8-10 business days (USA ONLY) Order Status: If the item has not arrived in the time that we have given, please check the status of your package at your local post office using the tracking number or call USPS to arrange redelivery of your package. For wholesale/bulk orders, there might be some delay due to customs clearance. We will continue to monitor your orders until it reaches you. We will be glad to be of assistance if there would be any problem on shipment. Just contact us and let us know. Customs: When placing an order with us, please check if this product is legal in your country. It is your responsibility to check with your Customs office to see if your country permits the import of our product. Customers will also be responsible for custom taxes and duties in their countries. IF THERE WOULD BE ANY.SELLER WILL NOT BE RESPONSIBLE FOR ITEMS REFUSED OR CONFISCATED BY YOUR CUSTOMS. This is a very important reminder so that you may not harass, blame or demand your money back from seller later on. Seller will not reimburse payments if items are confiscated by the customs but may refund payment for items that are shipped back to the seller in its original untampered and undamaged state, minus shipping cost. Beyond Perfection will not be responsible and will not be liable for damaged shipments and for any delivery delays due to custom clearance, local mail problems, holiday rush or other unforeseen causes whether man made or acts of nature. Return Policy Beyond Perfection does not provide refund once the goods have been opened. We cannot help if customs in your country open the package or if they delay the shipment of the goods and any taxes. We ask that you be patient as on small occasional this can be happen. Should you not receive your goods kindly email us and we are happy to resolve and disputes amicably. We do not refund shipping costs. Item/s will be shipped within 24 to 48 hours upon confirmation of payment. Shipping days are between Mondays and Fridays only No shipping on Saturdays, Sundays and Philippine holidays Orders confirmed after 12noon of Friday (Philippine time) and those placed on Saturdays and Sundays will be shipped on the following Monday Confirmed Philippine Holidays - Jan 1, Feb 25, Holy week (Thursday to Sunday, date varies per year), May 1, June 12, Aug 25, Nov 1, Nov 30, Dec 24, Dec 25, Dec 30, Dec 31 Other holidays may be declared by the Philippine Government